Having problems with your account? Experiencing difficulty using the website? Have a question about a RocketMSP feature? Check the FAQs below for a quick and easy answer:

At this time we do not offer annual memberships.

You can cancel your account at any time by going to your account page and selecting the Subscriptions tab. Here you will see an option to ‘Cancel’ next to your current subscription.

Click the Cancel link, select the reason you wish to cancel and then confirm your cancellation and you’re all done. You’ll receive an email confirmation that cancellation was successful. (please note that once selecting a reason you will need to confirm your cancellation on the next page—if you don’t do this your cancellation will not be processed)

Once you cancel your account you will retain access to RocketMSP until your subscription period ends. You can of course rejoin anytime in the future!

Please cancel your account BEFORE your next payment is due. We are in Ohio, so any date you see in your account is based on the US Eastern timezone so it’s best to cancel at least 24 hours in advanced to ensure you are not charged due to timezone differences. You will retain access to RocketMSP until your next payment is due, so you can cancel as far in advance as you would like.

These things happen! Don’t worry though, your account will not be cancelled until your payment fails 4 times.

You can go to your account page, select the Subscriptions tab and you should see a link to ‘Update Billing Details’. Once you change your card details your payment will be processed immediately.

If your subscription is cancelled due to failed payments, you will need to sign up with a new subscription if you would like to regain access to RocketMSP.

Please use the contact form below if you have any further questions about failed payments.

Please go to your account page, select Subscriptions and check that your membership subscription is showing as active.

If your subscription is current then please try logging out of your account, clearing your browser cache, and then logging back in.

if this does not fix the issue please contact us using the form below and let us know what page you are receiving this error for.

Absolutely! Taylor IT Group, Steve Taylor’s other company, performs website design services. Prices start at US$1,000 for any website design service.

We also provide website hosting services along with maintenance plans—just like managed services for websites!

 

One-to-one consultations, strategy sessions, and coaching are available on a case-by-case basis. Please fill out the form below to learn more.

Unfortunately we just don’t have the bandwidth to help our members fix all of their clients’ issues. You should absolutely make a post about this in the community—RocketMSP has such an awesome and helpful community that we’re sure someone can help you with this issue.

If your question isn’t answered above, please use the form below to get in touch with our support team and we’ll get back to you as soon as we can. Our email support hours are 9 AM – 4 PM US Eastern time Monday to Friday and we aim to get back to you as quickly as possible.

Please Note: This form is for customer service issues relating to your subscription, issues with the website, etc. General questions—including tech questions—should be posted in the RocketMSP Community.