Do you have burning questions about being a guest on the RocketMSP Podcast? Check out these frequently asked questions.
Can't find the answer you're looking for? Contact me.
Be a Guest on the RocketMSP Podcast
We made this form to make it easy for you to sign up to be a guest on our shows. You'll be redirected to the appropriate calendar booking page based on your answer to the question below.
See the FAQ at the bottom of the page for more information.
Questions Before the Demo
Be prepared to answer these questions.
Intros
- Who are you?
- Who is the company?
- 10,000 foot overview of your product or service
Company Info & Philosophy
- Length of time in business?
- Number of employees / contractors
- Are your developers employees or contractors?
- Headquarters and other office locations / hybrid WFH?
- Growth plans for next 12-18 months
Transition into Product Discussion
- What do you offer MSPs that no other product offers? (Unique Selling Proposition)
- What are you doing differently to disrupt the marketplace?
About the Product:
- How do MSPs get support? What are your SLAs? Do your SLAs have guarantees?
- Key features and benefits
- Problems solved for MSPs
- How does your product DIRECTLY help MSPs improve their service deliverability?
- How does your product DIRECTLY help MSPs grow their business?
- Compatibility / integration with other MSP tools and platforms
- Product roadmap
- How do you help MSPs get the product up and running?
- How do you help MSPs get comfortable using your product?
Our Data
- Where’s our data stored?
- Data sovereignty?
- Multiple data centers for DR / redundancy?
- Do you have (and follow) a procedure to test backups?
Compliance
- Do you MEET any compliance standards? (ISO 27001, SOC 2, etc.)
- Do you PROVIDE compliance-related services? (e.g., your platform helps MSPs and their clients meet or exceed compliance regulations, security frameworks, and controls)
- Do you sign a HIPAA BAA for MSPs and their clients?
Cybersecurity
- Is your product zero trust / zero knowledge? (if applicable)
- Does your product support MFA/SSO for MSPs to login to the partner dashboard?
- Does your product support MFA/SSO for MSP clients to login to their dashboard?
- MSPs are making note of channel vendors’ cybersecurity posture. What can you say about how you manage cybersecurity internally at your company?
Pricing
- MSRP (if you sell retail)
- MSP Price
- Volume discounts / price tiers?
- Where can MSPs buy? (e.g., Distribution? Pax8? Direct?)
- How long is your free trial?
- If you don’t offer a free trial, how do you expect MSPs to build a PoC?
- Onboarding / setup fees
- Contract length
Frequently Asked Questions
What is the RocketMSP Podcast?
the RocketMSP Podcast is a show for MSPs that airs live on Wednesdays at 1:00 PM US/Eastern. I typically host vendors to come answer questions and demo their products. I have occasional interviews with content to help MSPs run a better organization.
Can I use a webcam?
A webcam is fine—that's what I use. Lighting really impacts video quality, so be sure to get some front lights. I've got an Elgato Key Light which creates a soft light in front of me. I can change the color temperature which gives me control of the overall look and feel in the room.
Can I use the microphone built into my webcam?
Please, I implore you: invest in a nice microphone. I recently upgraded to the Shure MV7 and wow. I never realized a microphone could sound this amazing.
I use the Elgato Mic Arm LP to get the mic right up to my mouth without being an eyesore on the screen.
I'm ready to be on the show. Can I go straight to booking an appearance?
You can! Select the show you want to book and the calendar that pops up will book your appearance.
We’ll communicate back and forth via email to hammer down specifics. I’ll provide you a list of questions that I may ask (the RocketMSP Podcast) or an SOP for a specific KPI that we’ll discuss (Beyond the Dashboard).
I'm not ready to book yet; can we talk first?
Absolutely—select ‘I’d like to chat with Steve about something’ in the form to schedule a time for us to connect via Zoom.
Are there any costs associated with being on the show?
Nope, it’s free!
I am looking to acquire my first sponsors and would love to chat with you about that only if you’re interested in learning more.
Do I need to be the Owner/CEO to be on your show?
Nope, just be able knowledgeable about our topic. I’m not using the podcasts as a sales funnel into some other service.
How do you make money?
I have a full-time position as Marketing Manager at Avrem Technologies, an MSP in Canfield, Ohio.
I love hosting this podcast and would love to generate some sponsorships for the right companies.
Feel free to check our my Ethics Statement page for further information.
What is your process like?
If your website isn't focused on UX (User Experience), it is bound to fail. UX is more than just design; it is knowing your customer and improving their satisfaction through utility, ease of use, and interaction with your product and website. Through the use of growth driven design, you can analyze exactly how your user is interacting with your website and design it accordingly.